Frequently Asked Questions

Access to your room is guaranteed from 4 pm.

Yes. You may leave your luggage in our luggage room while waiting for your room. Ask our porters for more information.

You must vacate your room by noon. Please note that it is possible, upon availability, to request a late departure. To do so, ask for more information at the Reception Desk.

The best way is to follow us on the social networks (Facebook & Instagram). You will then be notified about all the various current promotions. You may also refer to the Promotions and Contests section of our website to stay informed about our current promotions and contests or subscribe to our newsletter on the main page.

We have more than 271 rooms and suites divided into various categories

For families, we suggest rooms with two double beds; these are available in the Classique and Contemporainne styles. Our connecting rooms are also convenient.

Yes, each room has an air conditioning system.

We accept dogs weighing a maximum of approximately 35 kg / 75 lbs. A fee of $50 per day applies. Only available in a selection of rooms in the Classique category. Contact us by phone to check availability (1 877 522-8108)

Yes. The Presidential and Vice-Presidential suites are perfect for organizing intimate business meetings. Just ask for more information when you make your reservation.

Yes, breakfast is available at the St-Hubert Grande-Allée Est, located on the hotel premises, from 6:30 am to 10:00 am on weekdays, and from 7:00 am to 11:00 am on weekends and holidays.

It is not available at the moment.

We are a 30-minute drive away from the airport and a 3-hour drive away from the Montreal Trudeau International Airport.

Since there is no shuttle service between the airport and Downtown Quebec City, we recommend that you take a taxi available at the airport exit. The fare is set around $40.

We recommend that you take a taxi from the Gare du Palais. The fare is between $5 and $10.

A short 10-minute walk will take you to the Quebec City Convention Centre.

We are located near most of Old Quebec’s major tourist attractions such as: Saint-Jean and Cartier Streets, the Dufferin Terrace, the Plains of Abraham, the Quebec National Assembly, as well as Grande Allée Street, on which we are located.

Upon your arrival, our Concierge Staff will be happy to advise and guide you on your visit of the city. As for guided tours, you don’t have to reserve in advance, we will do it for you. We suggest the services of Old Quebec Tours and you may visit their website here.

You can travel around Québec City by bus through a public transit system.  A taxi service is also available to get to wherever you want to go. Finally, since we are so close to Old Quebec’s major attractions, you may just simply walk to where you want to go.

We offer safe and heated indoor parking under our hotel. The average daily cost is $30 (unlimited in/out access) with valet service plus applicable taxes. You can also park by yourself the cost is $25 per day plus applicable taxes (limited in/out access).

From mid-April to mid-October, parking spaces are reserved for buses on Laurier Street, located very close to our hotel. For the rest of the year, the bus stop is a 10-minute drive away in Victoria Park.

In the winter (between mid-December and mid-March), the temperature varies between -10o and -22o Celsius (between 14 and -7 oF). We recommend that you bring warm clothing such as boots, coats, hats, scarves and mittens. In the spring (between mid-March and May), the temperature varies between 0o and 15o Celsius (between 32 and 60 oF). Rather warm springtime clothing is suggested for daytime and evening wear. The weather in Quebec City is windy and rainy in the spring. In the summer (between May and the end of August), the weather is pleasant and sunny. The temperature varies between 20o and 30o Celsius (between 68 and 86 oF). You may certainly wear light clothing and bring a sweater for the evening. In the autumn (from the end of August until mid-December) the thermometer goes down to between 5o and -10o Celsius (between 40 and 14 oF). So a warm coat is recommended. Please note that this information is based on seasonal norms and is provided as guidance only. There are always exceptions to the rule!

We have a lowest rate policy available through the Internet. So, if you make your reservation directly on our website, you will get the best possible price! You may also ask about our various current promotions by contacting our Reservation Centre at 1-888-949-4451.

We will be happy to make your reservations for various activities or outings. During your stay or after making your reservation, we will simply refer you to our Concierge Staff and they will advise and guide you according to your taste and preferences.

Yes. You can do your transactions without any worry.

A total of 3 taxes are added to the cost of the room. They are, in the following order: 3% Quebec City tax, 5% federal tax, and 9.975% provincial tax.

Whether you have made your reservation by phone or through the Internet, the payment is usually taken when you leave. However, a pre-authorization of your credit card will be taken upon your arrival and for the duration of your stay.

To make changes to your phone reservation, please contact our Reservation Centre at 1-888-949-4451. For reservations that were made on a website, either our own or one of our suppliers’, you must go back to the website in question to make any changes. For reservations that were made with your travel agent, please communicate directly with this agent.

To avoid cancellation fees, you must notify us before 4 p.m. on the day prior to your arrival date. In cases of non-compliance with this policy, the cost of the first night will be charged to your credit card. For group reservations, this policy may be different. Please refer to your contract or ask your representative for more information. Reservations made with a travel agent must always be cancelled with the agency. The agent will apply the current hotel policies.

Yes, for our clients we have special arrangements with six (6) important and famous restaurants in Old Quebec. For more information, take a look at our package deals and our Laurier Treasure Chest.

Yes. Le George V Banquet and Catering Service offers you several possibilities. You may also personalize your menu of choice, our chef is very accommodating. Contact our Sales Department at 1 866-822-9222.

Food from the outside is not allowed in our meeting rooms because of the strict regulations enforced by the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation. Only wedding cakes from the outside are accepted. Please note that we do offer that service and our pastry chef is excellent!

We have 18 meeting rooms and are able to accommodate a total of 1,352 people, for a total surface area of 12,162 square feet available for events.

Our Des Plaines meeting room can accommodate up to 480 people in a theatre seating style.

Yes. About 95% of our meeting rooms have windows and offer a view of Grande Allée, the Plains of Abraham or our outdoor garden. This is one of the reasons why our meeting rooms are preferred by all types of event organizers.

Yes. We offer an eco-friendly meeting program. Contact our Sales Department at 1 866-822-9222.

Yes. Access to Internet is available in every room. We have different options at costs depending on duration. However, a fee will be charged for the use of our complete Internet service stations.

Yes. We have a physical fitness room that is open 24 hours a day and you have access to it with your room card.

Yes. The service is available from Monday to Friday except for holidays. Leave your clothes to be cleaned before 9 a.m. and you may pick them up at 6 p.m. on the same day.

No. Smoking is strictly prohibited inside our establishment at all times, including in our four-season outdoor garden.

Yes. Le George V Banquet and Catering Service is available to help you plan your events. Contact our Sales Department at 1-866-822-9222